FAQ

All orders are processed and shipped from Canada. The typical shipping time for orders is between 8 to 14 days. Please note that this timeframe can vary depending on the exact location of delivery and any potential delays in customs or during peak shipping seasons. Customers will be provided with a tracking number once their order has been dispatched, allowing them to track their package's progress. It is our goal to ensure that your order arrives in a timely manner, and we appreciate your patience and understanding.

Currently, we ship exclusively within Canada. We are dedicated to providing our Canadian customers with the best service and shopping experience. As we grow and evolve, we hope to expand our shipping destinations. Keep an eye on our website and subscribe to our newsletter for future updates on international shipping options. Thank you for understanding, and we appreciate your support!

Our return and exchange policy is designed to ensure the highest level of customer satisfaction and product hygiene. Here's what you need to know:

Returns:

• Unopened Items: If you are not satisfied with your purchase, you may return unopened and unused items within 30 days of receipt for a full refund. Items must be in their original packaging and condition.
• Opened Items: Due to hygiene and health standards, any boxers that have been opened cannot be returned. We prioritize the health and safety of all our customers and ensure that all products meet our hygiene standards.

Exchanges:

• For unopened items, if you wish to exchange for a different size or design, please initiate a return for the unused product and place a new order for the desired item.
• Opened items cannot be exchanged due to the same hygiene and health considerations.

Please contact our customer service team if you have any questions or need assistance with your return or exchange. We're here to help ensure that your shopping experience is as comfortable and satisfactory as possible.

Unfortunately not yet, but coming soon!

To track your order, please follow these simple steps:

1. Order Confirmation Email: Once your order has been shipped, you will receive an order confirmation email from us. This email will include a tracking number and a link to the carrier's website.
2. Carrier's Website: Click on the link provided in the email, or visit the carrier's website directly and enter the tracking number provided. This will give you detailed information about the status of your shipment.
3. Account Dashboard: If you have created an account on our website, you can log in to your account and view your order history. From there, you can click on the specific order to find tracking information and updates on the status of your shipment.

If you encounter any issues or do not receive a tracking number, please contact our customer service team for assistance. We're here to ensure that your shopping experience is smooth and that you can easily keep an eye on your purchase as it makes its way to you.

Canceling an Order:

1. Act Quickly: If you decide to cancel your order, please reach out to us as soon as possible. Our fulfillment process starts shortly after an order is placed, and we cannot guarantee cancellation once an order is in progress.
2. Contact Customer Service: Reach out to our customer service team immediately through our website's contact form, email, or by phone. Provide your order number and request for cancellation.
3. Confirmation: If your order can be canceled, we will confirm the cancellation via email and process your refund. If the order has already been processed, please refer to our return policy.

Modifying an Order:

1. Time Frame: Similar to cancellations, modifications must be requested as quickly as possible after placing your order.
2. Contact Customer Service: Get in touch with our customer service with your order number and the details of the modification you wish to make.
3. Review: We will review the possibility of making the changes. If the order has not been processed, we will do our best to accommodate your request.
4. Confirmation: We will inform you if the modification has been successful or if the order will need to be cancelled and re-placed.

Please note that once an order has been shipped, it cannot be canceled or modified. In such cases, you will need to follow our return policy upon receipt of your order. We understand that situations change and will do our best to accommodate your needs within our operational constraints.

If you have another question/issue please don't hesitate to contact us.